·         Business Development and Lead Generation: Accountable for actions/outside sales.  Educated prospects in seminars.  Expanded sales by adding new accounts using a soft approach to objection handling.

·         Marketing Talents: Coordinated corporate and business partner marketing efforts.  Employed innocuous sales tact into educational presentations to convert prospects into clients.

·         Ethics and Responsibility: Worked in a highly regulated industry.  Continuing education requirements always satisfied with high scores.  Accountable for income production and actions.

·         Adaptable to New Technology and Ideas: Self-educated: MS Office; Outlook, Word, Excel, Publisher. Encompass 360 Loan Origination and NYLX Pricing Engine.  Monthly underwriting and guideline training.  Ongoing sales training.  Created a simple website.  Posted blogs.  Fearless of new challenges or meeting new people.  Relocated family for a greater quality of lifestyle.

·         Technical and Analytical Thinking: Charted commodity markets to define trends.  Organized and pre-underwrote borrower application submissions to mortgagee requirements.

·         Outstanding Customer Service: Always available to answer questions and problem solve.  Worked with difficult personalities.  Improved future efficiency by asking for feedback.   Sensitive to meeting deadlines.  Trained new hires how to respond to customer needs.  Under promise and over deliver.

 

 

 

 

 

 

 

Thank you very much for the great services you provided on behalf of my clients in funding their purchase.  It was a pleasure working with you.  You were always easy to reach and communicate with, punctual, dependable, and flexible in meeting the clients’ needs.  By attending the closing you demonstrated that you really care about what you do.  I was very impressed with your professionalism and deep knowledge of the fast changing market.

Anna S.

REALTOR, Evanston, IL

 

  

Our sincere thanks and appreciation to you for your kindness and patience in getting us out of the “nightmare” loan.  We would not hesitate to recommend anyone to you looking for mortgage refinancing.

Barbara D.

CLIENT, Chicago, IL

 

  

I wanted to thank you in helping my buyer close on her first home purchase.  I think you showed an attention to detail and a quick responsiveness that is critical in our business when dealing with a strict time frame.  I especially appreciate the fact that the terms of the financing remained consistent from the beginning through the closing.  I wish you a lot of luck and I will be sure to recommend your services to my clients in the future.

Angelo K.

REALTOR, Chicago, IL

 

  

I just wanted to thank you again for the nice touch at the closing of my listing on S. Lawler.  It was great with you popping open the champagne!

Barbara G.

REALTOR, Chicago, IL

 

 

I would like to express my gratitude in helping me refinance my home.  You went the extra mile to help me reach my goal considering how many obstacles we came across.  Your expertise in the field has educated me a great deal.  I will highly recommend you to all of my family and friends.  Thanks again for a job well done.

Tim C.

CLIENT, Carol Stream, IL

 

  

Thank you very much for all your help in overseeing the financial aspect of purchasing my first condominium.  It was a stressful time for me.  Knowing I had you to take care of the mortgage helped ease that stress.  Thank you for taking the time to explain the details and making yourself available and easy to reach for questions.  I will definitely recommend you to friends.

Evette S.

CLIENT, Chicago, IL

 

  

Just wanted to say thanks for doing such a great job with our mortgage.  We appreciate your help in making this all happen.  If we know of anyone who might need a mortgage, we will be sure to give them your card.

Carey F.

CLIENT, Glen Ellyn, IL

 

  

I thought you did a great job working with my client.  I wish that all of the lenders I deal with are as good as you.  My life would be a lot easier.

Donna C.

ATTORNEY, Villa Park, IL

 

  

Thank you for the professionalism that you exhibited in arranging the financing for my new home.  I really appreciated your attention and patience, being this was my first purchase.  I was surprised when you returned my phone calls and emails so promptly.  I was also impressed with the speed at which you were able to work, with the time constraints that we were under.  I felt you were always honest and I feel safe trusting your judgment.  I will definitely recommend you to anyone.

Philip B.

CLIENT, Lombard, IL

 

  

Thank you for your services in securing a mortgage for my home.  As a public servant, I understand full well the value of customer service and that building trusting professional relationships is crucial to successful long-term business partnerships.  You took the time to explain the entire process, made yourself available by phone and email and handled all of the mundane details.  Your dedication, your expertise and courteous demeanor made doing business with you a true pleasure.  Others should know what a true Ambassador you are.

Cynthia S.

CLIENT, Elmhurst, IL

 

  

Just wanted to say thank you for getting this loan refinance situation taken care of in such a quick and efficient manner.  Been a pleasure dealing with you.

Pam R.

CLIENT, Palatine, IL

 

  

Michael, I do not know what I would have done without you!!  I appreciate all of your hard work and dedication to get me the building financed.  I wish you the best.

Ciera S.